From Apple to Airbnb, we see the impact of design in some of the best products and services that we use every day. What about services for our most vulnerable populations? What does it look like to bring design to the work of improving services for governments and the public sector? Join Ben Guhin, Head of Design at The Policy Lab, for a conversation about the importance of design in government, how to think about designing for all types of users, and what we can do as designers to create more inclusive and equitable products, services, and communities. These events are being recorded and photographed. By attending, you give your consent to be photographed, filmed, taped, and/or recorded.
Ben Guhin Delphine is Head of Design for The Policy Lab, a new collaboration between the State of Rhode Island and Brown University to bring together experts from government, universities, and community organizations to collaborate on research that can improve policies and programs across the state. He also serves as Head of Design & Technology Policy for the City of Austin, Texas, where he established new capacities for design and technology in local government, setting the foundation for Austin’s new Office of Design & Delivery. Previously, he served as a Senior Fellow and User Experience Lead for the U.S. Consumer Financial Protection Bureau (CFPB), where he helped build one of the largest in-house teams for user-centered design in the federal government. Ben’s work has been recognized by Communication Arts, the Webby Awards, the Center for Plain Language, Government Technology, Route Fifty, and Apolitical, which included him in their inaugural list of the World’s 100 Most Influential Young People in Government. He started his career as a designer at the global digital agency Huge, where he worked for travel, education, retail, and entertainment clients including JetBlue, Kaplan, Target, and HBO GO.
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