Catalyzing Social Systems Through Design

Bif sxl participatory design photo Bif 8

Join experience designers from the Business Innovation Factory (BIF) to not only hear about our work, but to flex your creative muscles!

Through BIF’s Experience Labs in education, healthcare, and citizen engagement, we work with institutional leaders to change their lenses, gather stories from real users—students, patients, and citizens—and user their experiences to inspire new models. With this inspiration, we prototype, test, and iterate these models in a real-world environment—accelerating learning, scale, and impact.

With the recent release of our Design Methodology, visit our studio to learn more about our processes, and participate in a simple activity we use at the beginning of participatory design workshops to help people get in the zone for generating ideas.

These events are being recorded and photographed. By attending, you give your consent to be photographed, filmed, taped, and/or recorded.


Isabelle Yisak


As an Experience Designer, Isabelle brings her experience in participatory design, facilitation, and social research methods to translate data into meaningful knowledge that can serve people and spark transformative change. Ever curious about how our physical and social environments can encourage more civically engaged cities, she also enjoys watching people unlock their own creative confidence. Isabelle earned her B.A. in Architectural Studies from Brown University with a stint abroad in Copenhagen studying Urban Design.

Kay Zagrodny


Originally from Rhode Island, Kay Zagrodny is excited to apply her anthropology background as an Experience Designer at BIF. She is interested in coming to deeper understandings about human motivations and behaviors, and has performed research on populations living with HIV/AIDs, food systems, community development and microfinance organizations. Her worldview is influenced by her background in ethnographic research methods and passion for looking at how morals and values impact people’s decision-making processes. Kay holds a B.A. in Anthropology from St. Mary’s College of Maryland, and an M.A. in Anthropology with a concentration in globalization, development, and culture from the University of Memphis.