Join the creative, dynamic team at DWRI Letterpress, Rhode Island’s premiere commercial letterpress

print shop as we grow our administrative and client management capacity. Check us out: https://

dwriletterpress.net and @dwriletterpress

The Administrative Assistant and Customer Support position will work with our small team to steward

projects through our busy shop, guiding clients through the letterpress printing process from order

creation, design, production, fulfillment, and shipping to invoicing. We seek someone with attention to

detail and a good sense of humor to join our nimble, fun team of four.

Responsibilities include:

Communication and Client Support

• Manage communication including phone calls, email and incoming client requests

• Provide project quotes with supervision from the DWRI team

• Schedule client design visits

• Manage sample requests, sample books, and photo permissions

• Liaise between client and with the DWRI design and production teams

• Support team in delivering projects on time

Administration

• Manage marketing mailing lists and assist with marketing emails

• Support shipping and picking up jobs at outside vendors

• Ship online retail orders and manage inventory with wholesale partners

• Assist in occasional mailing, assembly and other tasks to support production

• Assist with shop upkeep (tidying, trash and recycling)

Competencies and Qualifications:

• Excellent communication skills on phone, Zoom and in writing

• Organized and detail-oriented with strong time management skills

• Demonstrated customer service experience

• Knowledge and familiarity with Google suite, Dropbox, Filemaker Pro, Adobe Creative suite

and/or Apple computers recommended.

• Knowledge of letterpress, design, and printing/ printmaking a plus, but not required

20 – 25 hours per week. Daily, Monday to Friday from 10-2, 9-2 or similar hours by arrangement. Ability

to lift shipping boxes of up to 40lbs required. Starting wage of $20/hr, with benefits (eligibility after

90 days) to include participation in healthcare plan, retirement plan and paid time off. DWRI is an equal

opportunity employer.

To apply send cover letter and resume to info@dwriletterpress.net

Administrative Support Position_FINAL (1)